Passengers complained they haven’t got any help or food
New Delhi:
Indian passengers flying from Mumbai to Manchester who have been stuck at Kuwait airport for 13 hours have complained of severe problems including not getting “food or help”. Their ordeal started after their flight made an emergency landing following an engine fire incident.
A chaotic video has surfaced on social media showing the passengers of Gulf Air arguing with the airport authorities.
In a tweet, it was alleged the passengers were harassed and the airline allegedly gave accommodation only to flyers from the European Union, the UK and the US.
Passengers said their flight took a U-turn before it landed in Kuwait. They said the announcement of the flight diversion came 20 minutes before landing.
Gulf Air has not given a statement on the matter yet.
Arzoo Singh, a passenger, told NDTV they asked for lounge access at least, but the airport authorities did not get back.
“It has been more than 13 hours. There are some 60 passengers. We asked for lounge access if possible, they did not get back to us. They have been telling us since morning, every three hours, that we would be going home,” Ms Singh told NDTV, surrounded by passengers who have been sitting in the terminal for over half a day.
“All of us have work tomorrow, people waiting in the UK. We have been trying to reach the embassy,” she said.
The flight was on its way from Bahrain to Manchester, after coming from Mumbai, and it was flying for nearly two hours when suddenly everyone was told to prepare for emergency landing, the passenger said.
“I saw the engine was on fire. There was smoke. After landing, we asked them so many times to at least give us a place to sit. Everyone was sitting on the floor,” Ms Singh said.
