A man leaves an automated teller machine (ATM) facility of Bandhan Bank in Kolkata, India, March 8, 2018.
| Photo Credit: Reuters

Ratan Kumar Kesh, executive director and chief operating officer of Bandhan Bank, has been appointed as interim MD & CEO of the private lender with effect from July 10.

The present MD&CEO and founder of the bank will retire on July 9.

In a regulatory filing with the stock exchange on July 6, the lender said Mr. Kesh will be the interim MD & CEO for a period of three months or till the new incumbent takes charge, whichever is earlier.

The appointment of Mr. Kesh is pursuant to the approval of the Reserve Bank of India and on the basis of the recommendation of the nomination and remuneration committee and the board of directors of the bank at its meeting held during the day.

Mr. Kesh is not debarred or disqualified from holding office of director by virtue of any order of the SEBI or any other such authority, the filing stated.

The appointment of Mr. Kesh is also subject to approval of shareholders of the bank.

Mr. Kesh has been the executive director and chief operating officer of Bandhan Bank since March 2023. He was formerly with the ICICI Bank, HDFC Bank, Yes Bank and Axis Bank.

Two videos have gone viral on X (formerly Twitter) where officers of Bandhan Bank and Canara Bank can be seen reprimanding their junior employees using foul language over failing to meet targets. The clips capture instances of verbal abuse, intimidation and demands for excessive work hours. They have sparked discussion among social media users on workplace ethics and employee well-being. Both incidents even prompted the banks to issue a clarification on the matter.  

In one of the videos that surfaced on May 4, a Canara Bank officer Lokapati Swain can be seen scolding employees for prioritising personal time over work. He is seen shouting and pressuring staff members to work extra hours, even on holidays and leave their family obligations. “If you will not participate in recovery, including holidays because you want time after working to travel with your family but your hell to your family. What should I do? I don’t care about my family, I don’t care about my family also, I care about Canara Bank. So clear message to all, and if week-wise, Monday to Saturday, work is not happening, Saturday or Sunday, whenever holiday, and if you did not respond kindly, things will be different and for everyone be it officer, chief manager, AGM,” he said

Take a look below: 

At Canara Bank we always value the contribution of our employees and their families, it is proven time and again. The bank does not endorse this kind of individual behaviour and personal opinion of a particular staff. We assure that appropriate action is being taken.

— Canara Bank (@canarabank) May 4, 2024

Responding to the incident, Canara Bank said that it “always values” the contribution of employees and their families, and “it is proven time and again”. “The bank does not endorse this kind of individual behaviour and personal opinion of a particular staff. We assure that appropriate action is being taken,” it said in a statement on X.

Also read | Feeling Extremely Busy Can Damage Brain Health, Says Yale Psychologist

In the second video that surfaced last month, a Bandhan Bank officer, Kunal Bhardwaj, can be seen screaming at a junior employee who apparently did not meet the targets set for the month. The clip, which has now been deleted, captures Mr Bhardwaj using abusive language and questioning the employee’s shame for their performance. When the employee apologised for his mistake and promised to rectify it, Mr Bhardwaj said, “Definitely correct sir?… Are you even ashamed of yourself? This is March?”

The Bank has taken cognizance of the incident. At Bandhan Bank, we place high emphasis on values & we condemn such behaviour. We do not endorse or promote such approach. Necessary action has already been initiated & we will take appropriate steps in line with the Bank’s policy.

— Bandhan Bank (@bandhanbank_in) April 25, 2024

Reacting to this incident, Bandhan Bank said, “The Bank has taken cognizance of the incident. At Bandhan Bank, we place high emphasis on values and we condemn such behaviour. We do not endorse or promote such an approach. Necessary action has already been initiated and we will take appropriate steps in line with the Bank’s policy”. 

Despite clarifications from the banks, the videos have sparked outrage among social media users. “In an organisation as toxic as yours @canarabank thousands of such cases go unnoticed. What action has been done against one such hyped case? Also we will make sure the employee who highlighted this is not harrassed as you have a history of doing so!” wrote one user. 

“What kind of values you people  are talking about!  Subjugation , threatening ,pressurising, abetment of sucide,” expressed another. “Nothing new ! We all know the working culture in Canara Bank. Neither they respond to any emails nor they pick up any call,” commented a third. 

“@canarabank What has been shown in the video is the sad reality. I left the organisation because of the toxic culture. What action have you taken till now? Was there no other senior management staff in this meeting who interrupted during this task? Your policies are only on paper,” shared an X user.