A Hyderabad woman recently claimed that a Swiggy Genie delivery partner stole her laptop and then demanded Rs 15,000 to return it. Nishitha Gudipudi, a civil engineer, took to LinkedIn to share the details about the shocking incident. She said that her husband booked Swiggy Genie a few days ago to pick up his backpack from one office to drop at another city’s Madhapur area. The delivery partner picked up the backpack with the laptop inside, however, in between the ride he switched off his phone, the woman said. 

“He basically stole the laptop and intitially we thought okay partially error at our end too to use genie to deliver the laptop but how things took a turn after is what really surprised and scared us,” Ms Gudipudi said. 

The LinkedIn user said that when her husband reached out to customer care, they were unable to identify the delivery agent who was on their booking and ended up sending two pictures asking which one came to pick up the parcel. Ms Gudipudi and her husband suspected that Swiggy’s system allows a person to register using his Aadhar or PAN and then permits anyone to use their credentials. 

The “most of all the scariest part,” according to Ms Gudipudi was when the couple contacted the Swiggy agent via WhatsApp and the delivery executive claimed that his friend used his login. “I’ll check and get back,’ the agent told the couple. However, immediately after the call they received a message from the same number demanding Rs 15,000 to have the laptop delivered through Rapido. 

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In her post, Ms Gudipudi shared screenshots of the WhatsApp conversation between her husband and the person who demanded the money. She also shared pictures of the man registered with Swiggy, the other man who Swiggy accepted to log in through facial recognition. 

Swiggy has not reacted to the incident yet.

Meanwhile, in the comments section, one user wrote, “I regret the situation; however, the Swiggy team should take action and resolve it. Otherwise, the public’s trust, human ethics, and customer satisfaction have all decreased”. 

“That’s horrible and absolutely unacceptable, Nishitha. ‘Middlemen’ companies like Zomato, Swiggy, Ola, Uber etc need to understand that focusing on security is extremely important for them,” commented another. 

“In the hunger for growth, all these ride-hailing and food-delivery companies stopped enforcing KYC norms. I was amazed when a few months ago, one if their hub managers openly threatened me on LinkedIn for posting against the nuisance created by their riders, and the social media team,” wrote a third user. 

The claim

A picture of actor-turned-politician Kangana Ranaut with a man has gone viral on social media with the claim that the Bharatiya Janata Party(BJP) leader posed for a photograph with gangster Abu Salem. 

Several users have shared the photo to imply a connection between Ranaut and the 1993 Mumbai blast convict who is currently serving a life sentence. The viral image had an overlaid text in Hindi, which translated to, “Some memorable moments of devotees’ lioness (referring to Ranaut) with the country’s enemy Abu Salem.”  Ranaut is the BJP candidate from the Mandi constituency in the North Indian state of Himachal Pradesh, which goes to polls on June 1, in the seventh and final phase of the Indian general elections. 

An X (formerly Twitter) user sharing the image wrote, “Sister of blind devotees, spending some memorable moments with ‘Abu Salem’… (translated from Hindi).” The post was viewed 57,000 times at the time of writing this story. Archived versions of similar posts can be found here, here, and here.

Screenshot of the claims made online. (Source: X/Modified by Logically Facts)

However, the man in the image is a former journalist, not convicted gangster Abu Salem.

What did we find?

Several news outlets have reported on Kangana Ranaut’s recent clarification on Instagram, stating that her photo with one former journalist Mark Manuel has been shared as her being photographed with gangster Abu Salem.

Taking this clue, we ran a Google Search for ‘Mark Manuel’ and checked his Instagram and Facebook accounts. We found that Manuel is a former editor at The Times of India. He has also worked as a journalist for Mid-Day and has served as a columnist for the Hindustan Times and HuffPost.

Manuel had shared the now-viral image on his official Instagram account (archived here) on September 15, 2017, with the caption, “Kangana Ranaut… love, sex and betrayal. Read it on my Facebook page.” He had also shared the same image on Facebook the same day (archived here). In the caption, Manuel wrote that this picture was taken at “Korner House in Khar some months ago.” “It was at a champagne brunch to celebrate Kangana’s film ‘Simran’ that releases today (sic),” he had written.

Further investigation into his Facebook account revealed that he had shared a post in October 2023 carrying the same image (archived here) along with several other screenshots of some news headlines. We learned that the photo in question had also gone viral in 2023 with the same claim.

In a clarification under the image, Manuel explains that a photo of Kangana Ranaut with him from a 2017 Huffington Post article (archived here) was circulated by many Congress members, claiming she was sitting with gangster Abu Salem. He further stated that Ranaut and her supporters quickly debunked the claim, pointing out that Salem has been incarcerated since 2002.

On October 1, 2023, Ranaut had also clarified on X (archived here) that the individual next to her was not gangster Abu Salem but journalist Mark Manuel. “I don’t believe congress people really think he is the dreaded gangster Abu Salem hanging out with me casually in a mumbai bar. He is ex TOI entertainment editor his name is Mark Manuel (sic),” she wrote.

The collage below includes publicly available photos of Abu Salem and Mark Manuel and Abu Salem and shows that it was the latter who was photographed with Ranaut in the viral photo.

Abu Salem (left), Mark Manuel (center) and the viral image. (Source: The Indian Express/Instagram/ @markmanuel2609/ X)

The verdict

A 2017 photograph of actor-turned-politician Kangana Ranaut posing with entertainment journalist Mark Manuel has been falsely portrayed as evidence of Ranaut “partying” with the notorious gangster Abu Salem. Therefore, we have marked this claim as false.

(This story was originally published by Logically Facts, and republished by NDTV as part of the Shakti Collective)