New Delhi:

Air India will operate its scheduled flights from Delhi to Dhaka on Wednesday and is also likely to operate a special flight to bring back people from the Bangladesh capital, according to sources.

Vistara and IndiGo will also operate their scheduled flights on Wednesday to Dhaka, which is witnessing a volatile situation amid protests.

On Tuesday, Air India operated its evening flight to Dhaka. It had cancelled the morning flight to the city.

Bangladesh has been witness to dramatic developments in the last couple of days. Sheikh Hasina, who ruled the country with an iron fist for 15 years, resigned as prime minister on Monday following massive protests that initially began as an agitation against a job quota scheme but weeks later morphed into a mass movement demanding her ouster from power.

Sources said Air India will operate its scheduled two daily flights from Delhi to Dhaka on Wednesday. The airline is also likely to operate a special flight to bring back people from Dhaka, they said.

Vistara and IndiGo will operate scheduled services to the Bangladesh capital from Wednesday, the sources said.

As per schedule, Vistara operates daily flights from Mumbai and three weekly services from Delhi to Dhaka.

Both Vistara and IndiGo had cancelled their Tuesday flights to the Bangladesh capital.

Normally, IndiGo operates one daily flight from Delhi, Mumbai and Chennai to Dhaka, and two daily services to the Bangladesh capital from Kolkata.

On Tuesday evening, Air India said it will operate its evening flights AI237/238 on the Delhi-Dhaka-Delhi sector.

In a statement, the carrier also said that due to the prevailing situation there, a one-time waiver on rescheduling is being offered to passengers having confirmed bookings on any of its flights to and from Dhaka between August 4 and 7.

The offer will be applicable for tickets booked on or prior to August 5. 

(Except for the headline, this story has not been edited by NDTV staff and is published from a syndicated feed.)

An Instagram user has slammed Vistara Airlines, claiming that the airline left his blind mother alone on a flight and did not take responsibility for its actions. His post generated a barrage of responses from others who not only called the airline’s behaviour shocking but shared their experiences too. Vistara responded by apologising to the user and promising they would look into the incident.

“@Vistara Airlines, how could you put my blind mother in danger like this?! Are you not responsible for taking care of disabled passengers who are left under your supervision and assistance whilst travelling?! SHOCKING!, Instagram user Ayush Kejriwal posted 3 hours ago.

Calling it a terrible experience, Mr Kejriwal on Instagram shared that his blind mother was travelling from Delhi to Kolkata on August 31 and they opted for an assisted travel plan for her which means she will be assisted throughout her journey to Kolkata. However, when the flight reached Kolkata, everybody got off and his mother was told to wait. She patiently waited but no one came for her. A cleaning staff then informed the airline and she was taken out of the flight.

See the post here:

The airline took note of Mr Kejriwal’s post and responded with an apology.

“Hi Ayush, we deeply regret to learn about your recent experience with us. At Vistara, we hold ourselves to the highest service standards, and it upsets us to hear that we fell short of your expectations. Please be assured that we prioritize the well-being of our customers and their safety and security are of top priority for us. Please DM us the case reference numbers and booking details. Thanks, Aishwarya.”

Social media soon erupted with users calling the airline’s response shameful.

“Don’t bother, they don’t respond, even if they do they would only call back and say sorry and act like nothing happened post that. They literally don’t care about their passengers, worst airlines vistara.”

Another user wrote, “I am so sad to hear this. I am also glad you have raised it. It’s shocking and unacceptable.”

“Thank you for sharing this. I pray it never happens again to your mother or anyone else,” the third user commented.

Earlier, a Twitter user called out the Airlines and claimed that he was asked to produce a “cremation centre receipt” when he requested for his booking to be rescheduled.